At Plenora, your satisfaction is our priority. We offer refunds, resends, or returns under the following conditions:

1. Delayed Orders

• If your order is in transit, pending, or shows no tracking updates after 60 days, you are eligible for a refund or resend.

• For Brazil, due to strict customs, eligibility begins after 110 days.

• Shipping delays caused by address issues, customs clearance, or local post office holding will not be covered.

2. Orders Not Received

• If tracking information shows “delivered,” but you claim not to have received the package, you must provide a non-delivery certification from your local post office.

• If an incorrect or incomplete address was provided, Plenora cannot offer refunds.

3. Damaged Products

• A full refund or replacement will be offered for products that arrive badly damaged.

• For minor cosmetic damages (scratches, wrinkles, damaged packaging), partial refunds may apply.

• Fragile items are recommended for full refund if broken.

4. Incorrect or Missing Products

• If you receive the wrong product, size, or color, we offer a full refund or replacement.

• Missing accessories will be resent or partially refunded depending on the situation.

5. Order Cancellation

• Orders can only be canceled before processing begins at our warehouses.

• Custom-made, pre-ordered, or special service orders cannot be canceled once paid.

Important Notes:

• Disputes must be filed within 5 days of receiving the product.

• Returns are not encouraged due to high international shipping costs and long transit times.

• Force Majeure events (pandemics, natural disasters, customs delays) are beyond our control and not eligible for refunds.

Non-Refundable Situations:

• Customer changed mind after ordering.

• Incorrect address provided.

• Minor product differences that do not affect function.

• Delays caused by customs, holidays, or force majeure.

How to Request a Refund or Resend:

Please email our support team at support@plenorashop.com with:

• Your order number

• Photos or videos showing the issue

• Description of the problem

We will work with you to find the best solution!