Shipping Policy

Thank you for choosing Plenora. We are committed to delivering your order as quickly and efficiently as possible.

Please review our full shipping policy below.

 

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Timeframes

  • Standard Delivery: 7–20 business days depending on destination country and shipping method.

  • Some remote areas or countries with strict customs (e.g., Brazil) may require up to 110 days for delivery.

  • During high-volume seasons (e.g., Black Friday, Christmas), slight delays may occur.

3. Tracking Your Order

  • Tracking numbers are provided via email once your order is dispatched.

  • Please allow up to 5 business days for tracking information to update.

Important:

  • Some tracking numbers may show “In Transit” longer due to customs clearance.

  • If tracking shows “Delivered” but you haven’t received the item, please check first with your local post office.

4. Shipping Costs

  • Standard shipping is free on most orders.

  • Express shipping (if available) may require additional fees displayed at checkout.

5. Customs, Duties, and Taxes

  • Customs fees, VAT, or import duties may apply depending on your country.

  • These charges are the customer’s responsibility and are not included in the purchase price.

6. Delayed Orders (CJ Dropshipping Standards)

We will consider an order delayed and eligible for refund/resend if:

  • USA orders: no update after 45 days from shipment.

  • Other countries: no update after 60 days from shipment.

  • Brazil: no update after 110 days due to customs clearance.

If your order is delayed beyond these times, please contact our support team for assistance.

7. Lost or Undelivered Orders

  • If tracking shows the item as “Delivered,” but you haven’t received it, a non-delivery certificate from your local post office is required for investigation.

  • If the item cannot be found after investigation, we will issue a refund or resend.

8. Address Errors

  • Orders submitted with incorrect or incomplete addresses are the responsibility of the customer.

  • Plenora is not responsible for orders lost or undelivered due to incorrect address entries.

9. Return to Sender

  • If an order is returned to sender due to unclaimed package, incorrect address, or refusal by the customer:

    • Re-delivery costs (if available) will be charged to the customer.

    • Refunds may not be issued if items are lost or damaged during the return journey.

10. Force Majeure

Plenora is not responsible for shipping delays or product loss caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Customs inspections

  • Wars or pandemics

  • Postal strikes or courier service disruptions

📩 Need Help?

For questions regarding shipping, tracking, or delivery, please contact our support team:

Email: support@plenorashop.com

We respond to all inquiries within 24 hours.

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